Make use of the complimentary smartphone to navigate Tokyo. it simplifies exploring the city and finding attractions considerably.

The views from the Club Lounge were stunning. check-in was longer than expected due to crowds. The hotel also offers bicycle rentals, adding to its appeal.

The views from the Club Lounge were truly stunning! Enjoyed the delightful snacks and drinks. Warm welcomes. Only drawback was a bit of a wait on check-in. 😊

Club Level perks, impressive views, central location

The outdated facilities could use a serious refresh!!! The room service is overpriced and portion sizes are less than satisfying, making local dining a more appealing option!!! The carpets seem worn and uninviting, not quite up to par.

the room was super comfy with lots of nice lil touches like the self-closing sliding doors. the view from our room was amazin, especially from the sky lounge. the staff were really helpful and friendly.

only issue was the wifi was a bit slow and got reset every day which was annoying. also, the breakfast queues can be pretty long.

Couples seeking relaxation

Everyone at the place was super cute,, especially the staff at breakfast, they made our mornings feel special with their hospitality and the fine view from the 45th floor. I loved trying my limited Japanese with them,, and they really appreciated it, turning my awkward attempts into warm smiles.

It wasn’t inexpensive, but the overall experience made it worth it.

Super comfy stay!

The room was spacious and the bed was super comfy—seriously, best sleep ever! Loved the fancy toilet too, lol. Breakfast was fab with a mix of western stuff and Japanese options. The only thing was that the wifi was kinda slow at times.

wonderful staff made our stay unforgettable with their genuine hospitality in a peaceful oasis near shinjuku station

The location was superb, allowing easy exploration of Shinjuku. The welcoming staff made everything delightful. The lounge provided an amazing view and delicious snacks. Highly recommended experience!

The Club Level experience was exceptional, with a stunning view and high-quality regional snacks available throughout the day. The staff provided attentive service, making afternoons enjoyable. the wait times during check-in and breakfast were frustratingly long, and the room, while comfortable, had signs of age with less-than-ideal bathroom fixtures. the inconsistent communication at the front desk led to unnecessary complications during stay extensions.

spacious lounge with great views and free drinks! room had annoying smoke smell.

Not exactly what I expected

Modern and elegant rooms made for an enjoyable stay, with plentiful offerings in the lounge. Conveniently close to Shinjuku Station, making access to shopping and dining effortless.

Ambiguities at the front desk caused inconveniences during our check-in and room transition, leading to frustrating wait times and a less-than-ideal service experience.

Loved the spacious rooms and stunning views from the Club Lounge. perfect for winding down after long days.

lovely stay with a few minor hiccups

The room I stayed in was impressively spacious and stylish! ! The luxury amenities provided were a delightful touch, making it feel truly special. The Club Lounge offered breathtaking views of the city skyline, paired with exceptional service during happy hour.

Check-in was a bit longer than expected.